Privacy Policy

Last updated: February 5, 2026

LoadFlow Dispatch LLC (“LoadFlow,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, contact us, or use our services.

We may collect the following categories of information:

A. Information you provide

• Contact details (name, email, phone number)
   
• Business information (company name, carrier/driver details, equipment type, lanes, preferences)
   
• Messages you send us (forms, email, SMS, social media messages)
   
• Billing information (if you pay for services; payment processing is typically handled by a third-party provider)
   

B. Information collected automatically

• Device and browser information
   
• IP address and approximate location (city/state)
   
• Website activity (pages visited, time spent, links clicked)
   
• Cookies or similar tracking technologies (see “Cookies” below)
   

C. Information from third parties

• If you contact us through social platforms (e.g., TikTok/Instagram), we may receive limited profile info depending on your settings
   
• If we use tools like CRM, scheduling, or phone/VoIP services, those tools may store contact history and metadata
   

We use information to:

• Respond to inquiries and provide customer support
   
• Provide and manage dispatch/consulting services
   
• Communicate with you about onboarding, updates, or service changes
   
• Improve our website, marketing, and customer experience
   
• Detect and prevent fraud, abuse, and security incidents
   
• Comply with legal obligations
   

We may share information in limited situations:

• Service providers that help us operate (website hosting, forms, email, phone/VoIP, analytics, payment processors, CRM)
   
• Legal/compliance if required by law, subpoena, or to protect rights and safety
   
• Business transfers if we are involved in a merger, acquisition, or sale of assets
   

We do not sell your personal information in the traditional sense.

We may use cookies and analytics tools to understand traffic and improve the site. You can control cookies through your browser settings. If we use third-party analytics (like Google Analytics), those providers may collect information according to their own policies.

Depending on where you live, you may have rights to:

• Request access to the personal information we hold about you
   
• Request correction or deletion
   
• Opt out of marketing communications (use the unsubscribe link or contact us)
   

To make a request, contact us using the information in the “Contact Us” section.

We keep information only as long as necessary for the purposes described in this policy, including to comply with legal, accounting, or reporting requirements.

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

Our services are not intended for children under 13 (or under 16 in some regions). We do not knowingly collect information from children.

Our website may link to third-party websites. We are not responsible for the privacy practices of those sites.

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

LoadFlow Dispatch LLC
Email: info@loadflowdispatch.com